Frequently Asked Questions

1. What is Démodé?

Démodé is a luxury jewelry brand that offers timeless, gold-plated charms and chains designed to add a touch of elegance to your everyday style. Our pieces are crafted to reflect simplicity, sophistication, and individuality.

2. How do I place an order?

Placing an order is easy! Browse our collection, select the items you’d like, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your purchase.

3. What payment methods do you accept?

We accept all major credit and debit cards, as well as popular payment options like PayPal and Apple Pay. Your payment information is securely processed.

4. Do you ship internationally?

Yes, we offer worldwide shipping! Shipping times and rates vary depending on your location. For more details, visit our Shipping Policy.

5. How long does shipping take?

Shipping typically takes 3-7 business days within Lebanon and slightly longer for international orders. You’ll receive a tracking number once your order is shipped.

6. What is your return policy?

We accept returns within 14 days of delivery, provided the items are unused and in their original packaging. For more information, check out our Return Policy.

7. How should I care for my jewelry?

To keep your Démodé pieces looking their best:

Avoid contact with water, perfumes, and harsh chemicals.
Store your jewelry in a dry, cool place, preferably in its original box or a soft pouch.

8. Can I customize my jewelry?

Currently, we do not offer customizations, but our versatile charms allow you to create your own unique combinations.

9. How do I contact customer service?

You can reach us via email at info@hb-tech.org or through our contact form on the website. We’re here to help!

10. What if my item arrives damaged?

We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order, along with photos of the damaged item, and we’ll assist you with a replacement or refund.